Returns & Exchanges

At ESN, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and tagged fashion items. If your new look isn't quite right, follow our simple process to initiate a return or exchange.

1

Initiate Your Request

Log into your ESN account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all designer tags are attached and the products are in their original, unworn condition.

3

Affix the Label

Print the prepaid shipping label provided in your confirmation email and securely attach it to the outside of your return package.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing